What areas do you cover?
We provide care services across the Royal Borough of Greenwich and neighbouring areas in Southeast London. For availability in your location, feel free to contact us.
Who can access your services?
Our services are open to adults (16+) with various needs — including physical or learning disabilities, mental health conditions, dementia, or those recovering from illness or surgery.
Are you CQC registered?
Yes, Waterfields Healthcare Ltd is a CQC-registered provider, meeting all national standards of safety, care quality, and professionalism.
How quickly can care start?
In most cases, we can begin within 24–48 hours after the initial assessment — especially for urgent or emergency care needs.
Do you offer 24/7 support?
Yes. We provide round-the-clock care, including live-in care, night-time support, and on-call assistance for emergencies.
Will I have the same carer regularly?
Continuity is important to us. We aim to assign regular carers and build long-term relationships whenever possible.
Can I change or cancel services?
Yes. We offer flexible care packages and you can make changes with advance notice. We’re here to adapt to your evolving needs.
What are your care staff like?
Our care team includes trained support workers, nurses, and coordinators — all DBS-checked, professionally qualified, and supervised regularly.
How much do your services cost?
Costs vary depending on the type and frequency of care. We provide clear pricing after your assessment and offer no-obligation quotes.
How do I get started?
Simply call us on 07853981484, email [email protected], or chat with us on WhatsApp. We’ll schedule your free consultation and walk you through the next steps.
How Our Process Works
Initial Contact & Inquiry
Reach out to us via phone, email, or our website. We’ll listen to your needs and answer any initial questions you may have.
Free Consultation & Assessment
We’ll arrange a no-obligation consultation — in person or virtual — to assess the client’s needs, preferences, and living environment.
Tailored Care Plan (Customized)
Based on the assessment, we’ll create a personalized care plan that matches your specific requirements and lifestyle.
Care Begins with Ongoing Support
Our trained care team is deployed, and services begin. We provide continuous monitoring, communication, and adjustments as needed.
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Our Specialisms
We tailor our care services to meet the unique needs of every individual we support. Our experienced team is equipped to provide high-quality care in the following areas:
Care services for people with Dementia
Caring for adults over 65
Caring for adults under 65
Supporting individuals with Mental Health Conditions
Assisting individuals with Physical Disabilities
Helping those with Sensory Impairments
