Privacy Policy

Privacy Policy

For Users
Staff & Volunteers

Privacy Notice for Service Users (Patients/Clients)

Last updated: 10th July, 2025

Waterfields Healthcare Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

1. What Information We Collect
We may collect:
Your name, address, date of birth, phone number, and email
Medical history, treatment notes, prescriptions, referrals
Next of kin and emergency contact details

2. Why We Collect This Information
We use your information to:
Provide safe, effective, and appropriate healthcare
Comply with legal and regulatory requirements (NHS, CQC, safeguarding)
Improve our services and ensure quality care

3. Who We Share Your Information With
We may share your information with:
NHS bodies, GPs, and other healthcare providers are directly involved in your care
Pharmacies, laboratories, and specialists as part of your treatment
Regulatory bodies (e.g. CQC, NHS Digital) where legally required
We will never sell your data.

4. How We Keep Your Information Safe
Records are stored securely in electronic and paper formats
Access is restricted to authorised staff only
We use encryption, secure servers, and regular staff training

5. How Long We Keep Your Records
We follow the NHS Records Management Code of Practice for retention periods. Medical records are kept only as long as required by law.

6. Your Rights
You have the right to:
See the information we hold about you
Ask us to correct errors
Request deletion of your data (where legally possible)
Object to or restrict certain types of processing

7. Contact Us
If you have questions about your information:
Data Protection Lead - Anna Akinmolayan - Registered Manager
Waterfields Healthcare Ltd
📍 10 Floathaven Close, Thamesmead. London SE28 8SN
📧 [email protected]
📞 0330 223 7992

If you are not satisfied, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk.

Privacy Notice for Staff and Volunteers

Last updated: 10th July, 2025

This notice explains how Waterfields Healthcare Ltd (“we”, “our”, “us”) uses the personal information of staff, contractors, and volunteers.

1. What Information We Collect
We may collect:
Name, address, phone number, email
Employment history, references, training records
Payroll, pension, tax details (for staff)
DBS checks and professional registrations
Emergency contact information

2. Why We Collect This Information
We use this information to:
Manage recruitment, employment, and payroll
Ensure staff are trained, qualified, and fit for their roles
Comply with legal and regulatory obligations (e.g. CQC, HMRC, NHS)
Maintain safeguarding and security standards

3. Who We Share Your Information With
We may share staff data with:
HMRC and pension providers
Professional registration bodies (e.g. NMC, GMC)
DBS (Disclosure and Barring Service)
Regulators (CQC, NHS Digital)
We will not sell or use your data for marketing purposes.

4. How We Keep Your Information Safe
HR records are stored securely and accessible only to authorised managers
Payroll and sensitive data are encrypted and password-protected
Paper files are locked in secure cabinets

5. How Long We Keep Staff Records
We keep records in line with employment law and the NHS Records Management Code of Practice. Some information must be retained for up to 6 years after employment ends.

6. Your Rights
Staff and volunteers have the right to:
Access the personal data we hold
Request corrections
Request deletion (where lawful)
Restrict or object to processing

7. Contact Us
If you have questions about your information:
Data Protection Lead - Anna Akinmolayan - Registered Manager
Waterfields Healthcare Ltd
📍 10 Floathaven Close, Thamesmead. London SE28 8SN
📧 [email protected]
📞 0330 223 7992

If you are not satisfied, you can raise a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

How Our Process Works

Initial Contact & Inquiry

Reach out to us via phone, email, or our website. We’ll listen to your needs and answer any initial questions you may have.

Free Consultation & Assessment

We’ll arrange a no-obligation consultation — in person or virtual — to assess the client’s needs, preferences, and living environment.

Tailored Care Plan (Customized)

Based on the assessment, we’ll create a personalized care plan that matches your specific requirements and lifestyle.

Care Begins with Ongoing Support

Our trained care team is deployed, and services begin. We provide continuous monitoring, communication, and adjustments as needed.

Compassionate care

Fresh Updates

Our Specialisms

We tailor our care services to meet the unique needs of every individual we support. Our experienced team is equipped to provide high-quality care in the following areas:

N

Care services for people with Dementia

N

Caring for adults over 65

N

Caring for adults under 65

N

Supporting individuals with Mental Health Conditions

N

Assisting individuals with Physical Disabilities

N

Helping those with Sensory Impairments

Waterfields Healthcare - Compassionate healthcare every step of the way
Waterfields Healthcare
What Is Supported Living? A Compassionate Guide for Families